As always, the safety of our customers and team is our number one priority. We continue to follow Good Manufacturing Practices (GMPs) for health and food safety, which include strict guidelines for sanitation. At the same time we’re doubling down on our efforts, giving extra attention to those practices and putting additional ones in place, such as contact-free deliveries and regular health screenings. We continue to monitor CDC, Cook County, IDPH, and City of Chicago recommendations.

Drivers are using hand sanitizer before every delivery to ensure your safety. Deliveries are also contact-free to further mitigate risk. You will have the opportunity to provide delivery instructions when you place your order.

A contact-free delivery promotes the safety of both customer and driver. Your driver will text you when they are on the way and will leave your order at your front door. Your driver will then text you to let you know when your delivery has been made. You will have the opportunity to provide any specific instructions for delivery when you place your order.

Yes, we are monitoring our staff every work day. We take temperatures and screen for symptoms daily and require staff to stay home at any sign of illness. We also have social distancing guidelines within our facility.

Yes, we are staying open because we want to be here for our customers during this difficult time. The safety of our customers and team is always our number one priority, and we continue to monitor recommendations from the CDC, Cook County, IDPH, and City of Chicago.

Giving back to our community is in Eat Purely's DNA. Since our inception, we have always donated unsold meals to people in need. During these times of uncertainty, we are also engaging with local hospitals and other community leaders to determine how we can help provide those in need with access to healthy meals.

While our new platform does not allow for account credit or gift card credit, we will be sending you a gift card to reflect the balance on your account. If you need this gift card credit before we have sent it out, please get in touch with customer support.

When you receive a gift card, you will now put in your gift card code upon checking out. Each time you order from us, you will be able to repeat this process until there is no gift card balance available.

While old orders have not transferred to our new app or website, we have left up our old website, ondemand.eatpurely.com, so that all our customers can see their past ordering history. Simply log into your old account to view your orders.

Yes, you will input your payment information when you check out. You can choose to save this information or input every time that you check out.

While your default address will transfer to our new app, any additional addresses will need to be input again. 

Eat Purely is a convenient, nutritious meal delivery service that has been helping people eat well since 2016. Based in the heart of Chicago, we create meals from scratch using intentionally-sourced ingredients. Whether you're looking for a nutrient-dense meal or a comforting pasta dish, you can choose from a variety of delicious options that are ready to heat and eat.

We make it easy to eat well by creating dishes the whole family will love – entrees, sides, and desserts, all with excellent customer experience. And, we have options for everyone, no matter your dietary needs.

We make meal planning simple. Order ahead, and you’re set for the week. Our meals are sealed with tamper-evident packaging to seal freshness in and keep contaminants out, keeping them fresh for up to four days. Meals are pre-made and arrive chilled, so all you have to do is heat, eat, and enjoy.

Eat Purely makes it easy to eat well by providing great-tasting food that’s not just nutritious, but actually tastes good, too. We craft and deliver the meals you crave so you can feel good and live your best life. All Eat Purely meals are free of artificial colors, flavors, sweeteners, preservatives, and or hormones and use intentionally-sourced ingredients (seasonally and locally when possible).

We cook meals from scratch daily. As a company local to Chicago since 2016, we make sure every customer receives the attention they deserve. In addition, giving back is in our DNA. Since our inception, we’ve donated meals to people in need. Eat Purely donates meals to the Chicago Public Schools system to assist low-income students and families.

We are continually engaging with community leaders to learn how we can provide access to healthy meals to others in need.As an environmentally-conscious company, we continually evolve our business practices to adapt to new, sustainable methods.

Our meals are made fresh using intentionally-sourced ingredients and sealed with tamper-evident packaging to seal freshness in and keep contaminants out. Meals are pre-made and arrive chilled, so all you have to do is heat, eat, and enjoy. Also, we follow Good Manufacturing Practices (GMPs) as well as Cook County and City of Chicago food safety standards.

Our meals are pre-made and arrive chilled to lock in flavor so all you have to do is heat, eat, and enjoy

Meals last up to four days in a refrigerator. Our tamper-evident packaging helps to keep everything fresh and delicious. Meals containing fish should be eaten within one day for maximum freshness. We typically don’t recommend freezing meals unless otherwise stated.

Absolutely!

While the tiny plastic sauce and side containers are not oven or microwave safe, the black tray is oven and microwave friendly. Please make sure to follow our heating instructions to keep the trays in good condition and our meals tasting great!

If you place our tray in the oven, please do so in the center of the center rack. Placing it anywhere else may cause it to warp. Meals last up to four days in a refrigerator. Our tamper-evident packaging helps to keep everything fresh and delicious. Meals containing fish should be eaten within one day for maximum freshness. We typically don’t recommend freezing meals unless otherwise stated.

Delivery is FREE for all orders over $39.99.
A $3.99 delivery applies to orders below that.

We allow ordering ahead up through the current week. If you want same-day delivery, place your order by the following times:
Monday: 2 pm for delivery between 3-5 pm or 5-7 pm
Tuesday-Friday: 9 am for delivery between 10 am - 1 pm or 1 pm for delivery between 2-4 pm or 4-6 pm

Our minimums are simple: as long as you have at least one entree, you are all set to go. If you are not interested in our entrees but would still like to order one of our sides, desserts, or Market items, check below to make sure you hit the minimum!

One entree; OR
3 desserts / sides; OR
$20 worth of Market items

You don't need an account to order on our website, but an account is needed to order on our iOS and Android apps. To create an account you will need an email address and a valid cell phone number. You can create an account online, or by downloading our app in the iOS App Store or Google Play Store.

Cancellations are easy and there is no penalty. Please contact customer support via chat, email, or phone call. Refunds typically take 24-48 business hours. We are not able to make refunds process any faster.

Yes, please contact customer service to make changes to your order.

We cannot make modifications to our meals. Please look for the easy identifiers with each meal to see if we have something that fits your lifestyle. We provide identifiers for gluten free (GF), vegan (V), vegetarian (VEG), nut free (NF), and dairy free (DF). We also list the nutrition and ingredients on the description page of every meal. If you have a concern, please reach out to customer support. We’d love to chat with you.

While we would love to do this for you, we cannot accept orders over the phone or email.

We deliver Monday through Friday.

We generally serve the greater Chicagoland area, including the northern and western suburbs.

Our drivers work very hard to zoom between deliveries. For some parts of Chicago, parking is a nightmare. In order to keep our drivers fast and deliveries smooth, we ask that addresses marked with ‘curbside delivery’ meet their driver at the curb for pick up. This will prevent your order from being delayed due to parking issues, as well as keep our drivers safe! Unfortunately, we cannot make exceptions to curbside pick up.

We are so happy you think so. You will be able to choose your tip amount when you check out. Our drivers will also accept cash tips. If you need to modify the tip after your order has been placed, please reach out to customer support.

Remember to stay subscribed to our marketing emails and social media to find out about any promotions. We also offer discounts for corporate accounts! If you think your business could benefit from partnering with Eat Purely to provide healthy lunches to employees, reach out to us. We’d love to set something up.

We would love to hear from you! You can submit feedback through our review functions or by contacting customer support directly.